Hiring Member Services Manager

January 01, 2012
Hiring Member Services Manager

The Organization

BoMF is a nonprofit organization that promotes the self-sufficiency of homeless populations by engaging them in running as a means to build confidence, strength and self-esteem.

BoMF does not provide food or shelter, but instead provide a community that embraces equality, respect, discipline, teamwork and leadership. The organization consists of much more than just running: our members participate in a comprehensive program that offers connections to job training, employment and housing. Those benefits are earned by maintaining 90 percent attendance at the morning runs three days a week for our six to nine month program.

Back on My Feet has chapters in Philadelphia, Baltimore, Washington DC, Boston, Chicago, Dallas-Ft. Worth, Indianapolis and Atlanta.

Back on My Feet is an equal opportunity employer and is committed to the belief that each individual is entitled to equal employment opportunity.

For more information on the organization, please visit: www.backonmyfeet.org

SUMMARY

The Member Services Manager is principally responsible for implementing the Next Steps element of the program. The MSM conducts intake, drives placement in employment and education services and coordinates Grant requests. Additionally, maintaining, evaluating and growing job partnerships are handled by the MSM.

Specific Responsibilities will include:

• Conducting intake assessments for all members in the program once they reach 30 days and have at least 90% attendance with BoMF
• Meeting with members to establish service plans and goal setting that is appropriate given their goals after initial group session
-Communicating with each facility partners on service plans prior to enrolling members in programs to maintain relationships
• Evaluates job, training and education partnerships on their efficacy and long-term success
• Tracks all member data in the case management database
• Evaluates and prepares member Grant requests
• Contact with alumni members and facilitating the Alumni Booster Program and coordination of quarterly alumni induction ceremonies
• Maintains visibility at team runs (at least one per week) and the monthly race/program wide social event (once per month)
Each month, the Member Services Manager will conduct the following meetings:
• Group intake assessments at each team
• Individual conferences with members who are eligible to attend programs or seek employment
• Partnership evaluations (by phone or in person with each employment or training partner)
• Goal setting/evaluation with the Program Director
The Member Services Manager is directly responsible for and evaluated on the following:
• Attainment of monthly goals related to placement and retention of members in programming
• Maintaining updated tracking documentation for members in the case management system
• Partnership satisfaction and efficacy

Qualifications & Experience

• Bachelor’s degree required. Management experience a plus.
• Ability to develop a strong understanding of the inner-workings of BoMF, including the finances, programming and what each staff member is responsible for accomplishing.

Personal Characteristics

• High energy, results oriented leader who can effectively manage and motivate a team.
• Dynamic personality to convey mission of the organization.
• Unequivocal passion for the organization and the members we serve.
• Desire to attend night and weekend program events.
• Ability to manage time responsibly.
• Develops relationships based on trust, confidence and respect
• A proactive, assertive and hands-on individual who is self-motivated; requires limited direction.
• Team oriented and able to build consensus efficiently.
• Strong interpersonal skills and ability to adapt quickly to a fast paced, changing environment.
• Entrepreneurial, resourceful, energetic, and a self-starter.
• Unquestionable integrity and highest ethical standards.
• Willing and able to roll-up his/her sleeves, yet not get lost in the details.

APPLY NOW!

BoMF staff are engaged in all components of the program and, as such, will be asked to attend/facilitate events in the mornings, evening, or weekend as need be.

For the appropriate individual, Back on My Feet offers a competitive salary, excellent benefits, including health insurance, vacation, sick leave and generous holiday schedules.